3Com PDAs Smartphones PalmPilot User Manual

PalmPilot™  
Professional  
Handbook  
®
 
Contents  
Chapter 1: Mail...................................................................................................1  
About Mail....................................................................................................1  
Configuring Mail on the Desktop ..............................................................2  
Synchronizing Mail with your E-Mail Application....................................6  
Activating Mail on your PalmPilot .............................................................6  
Viewing Messages....................................................................................... 7  
Creating Messages ......................................................................................9  
Looking Up an Address............................................................................. 11  
Adding Message Details ........................................................................... 13  
Sending Messages..................................................................................... 17  
Editing an Unsent Message...................................................................... 17  
Draft Messages.......................................................................................... 18  
Filing a Message ........................................................................................19  
Message List View Options ...................................................................... 20  
HotSync Options ........................................................................................23  
Creating Specialized Filters...................................................................... 25  
Defining Filter Strings .............................................................................. 26  
High Priority Messages ............................................................................28  
Truncating Messages ................................................................................29  
Mail Menu Commands.............................................................................. 30  
Deleting Messages ....................................................................................32  
Removing a Message from the Deleted Folder...................................... 33  
Purging Deleted Messages ...................................................................... 34  
Chapter 2: PalmPilot TCP/IP ..........................................................................35  
Configuring Network Preferences Settings ............................................35  
Selecting a Service..................................................................................... 36  
Entering a User Name .............................................................................. 36  
Entering a Password.................................................................................. 37  
Adding Telephone Settings ...................................................................... 38  
Connecting to your Service ...................................................................... 41  
Creating Additional Service Templates ................................................... 42  
Adding Detailed Information to a Service Template.............................. 42  
Contents  
page iii  
 
Defining Primary and Secondary DNS ................................................... 44  
IP Address .................................................................................................. 45  
Idle Timeout ............................................................................................... 46  
Creating a Login Script ............................................................................. 47  
Network Preferences Menu Commands................................................. 49  
Deleting a Service Template..................................................................... 50  
TCP/ IP Troubleshooting.......................................................................... 50  
Chapter 3: Reference.......................................................................................53  
Technical Support...................................................................................... 53  
Appendix A: Non-ASCII Characters for Login Scripts.......................... 55  
3Com End User Software License Agreement ....................................... 56  
Limited Warranty....................................................................................... 58  
Lotus Software License Agreement......................................................... 60  
Index...................................................................................................................62  
page iv  
PalmPilot Professional Handbook  
 
Chapter 1  
Mail  
Congratulations on your purchase of the PalmPilot  
Professional connected organizer. This handbook  
describes how to use the additional applications that  
come with the PalmPilot Professional organizer  
package: Mail and PalmPilot TCP/ IP. For  
information on how to use other PalmPilot  
companion applications and HotSync software, refer  
to the PalmPilot Handbook.  
About Mail  
The Mail application enables you to synchronize your desktop  
e-mail system so you can quickly and easily manage your e-mail  
while away from your desk. The key to PalmPilot Mail is that it  
truly synchronizes the mail on your desktop e-mail system with the  
mail on your PalmPilot organizer. For example, messages deleted  
from your PalmPilot Mail will be deleted from your desktop e-mail  
system after you perform your next HotSync operation — so you  
never have to delete messages twice. Similarly, if you read a  
message on PalmPilot organizer and leave it in your inbox, after  
the next HotSync operation it will be marked read on your desktop  
system.  
With Mail, you can:  
Use your PalmPilot organizer to send and/ or retrieve e-mail  
messages from your desktop e-mail application.  
View, delete, file, and/ or reply to incoming mail.  
Create outgoing messages. Your PalmPilot organizer also  
enables you to create drafts of messages that can be  
completed at a later time.  
Chapter 1: Mail  
page 1  
 
Create simple or complex filters, which allow you to decide the  
type of e-mail that your PalmPilot organizer will retrieve from  
your desktop e-mail application.  
Configuring Mail on the Desktop  
Before you use Mail for the first time, your desktop e-mail  
application should be configured and fully functional. Once your  
e-mail application is up and running, you must enable (or activate)  
the Mail application on the desktop and provide some basic  
configuration information.  
Note: The following instructions assume that you have already  
installed PalmPilot Desktop software on your computer.  
To activate the Change HotSync dialog:  
1. In Windows 95 or Windows NT 4.0, open the HotSync menu  
by clicking the HotSync icon in the Windows system tray (in  
the lower right corner of your display). You can also click  
Custom from the HotSync menu in PalmPilot Desktop to  
display the Custom dialog.  
Note: In Windows 3.1, double-click on the Customize icon,  
which is located in the PalmPilot program group to display the  
Custom dialog.  
2. Click to highlight Mail in the Conduit/ Action list box, then  
click the Change button. The Change HotSync Action dialog  
appears, as shown in the following diagram:  
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PalmPilot Professional Handbook  
 
The following sections describe the available Mail configuration  
settings. Depending on the e-mail application you select, some of  
these options may be grayed-out.  
Note: If you need specific help configuring PalmPilot Mail for your  
e-mail application, please click the Help button in the Change  
HotSync dialog.  
Activating PalmPilot Mail  
The Activate PalmPilot Mail setting lets you enable or disable the  
synchronization of Mail. When enabled, Mail is synchronized with  
your e-mail application every time you perform a HotSync  
operation.  
To activate Mail:  
Click the Activate PalmPilot Mail check box (so its checked)  
to activate Mail. Click the check box again to disable Mail.  
Selecting Your E-Mail Application  
Your PalmPilot supports a number of e-mail applications. The  
Synchronize With setting lets you select the e-mail application you  
use on your desktop.  
Chapter 1: Mail  
page 3  
 
To select your e-mail application:  
Click the down arrow in the corner of the Synchronize with list  
box to display all of the e-mail applications supported by  
PalmPilot. Click to select (so that its highlighted) the e-mail  
application you use.  
Note: PalmPilot Mail supports MAPI and VIM e-mail applications.  
If your e-mail application is not specifically listed, try Microsoft  
Mail for Windows 3.1x or Microsoft Exchange for Windows 95, NT  
4.0 (for MAPI e-mail applications); or try Lotus cc:Mail 2.5 (for  
VIM e-mail applications). If you are not sure whether your e-mail  
application is MAPI or VIM, ask your Systems Administrator.  
Profile  
A profile contains configuration information, such as the location  
of incoming mail, your personal address book, and other  
information services that you can use. PalmPilot automatically  
selects the default profile with which it will synchronize. If you  
have set up multiple profiles, PalmPilot provides a pick list of  
available Profile settings.  
To enter your Profile information:  
Click the down arrow in the corner of the Profile list box to  
display all of the available profile selections. Click to select the  
profile that applies to you and press the Tab key to move to the  
next field.  
User Name  
The user name is the name you use when you log into your  
desktop e-mail system.  
Note: You may be able to obtain the correct user name by looking  
at your e-mail log-in screen. If not, ask your System Administrator.  
To enter your own user name:  
Type the name you want to use in the User Name field and  
press the Tab key to move to the next field.  
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PalmPilot Professional Handbook  
 
Password  
In the Password field, you enter the password you use when  
logging into your desktop e-mail application. For security reasons,  
PalmPilot does not display your actual password; instead PalmPilot  
represents your password as a string of asterisks.  
To enter your password:  
Type your password in the Password field. Press the Tab key  
to move to the next field, or click OK to close the Change  
HotSync Action dialog and return to the Custom screen.  
Postoffice  
Depending on the e-mail application you select (for example, Lotus  
cc:Mail), you may need to enter a path to your postoffice. A  
postoffice is a specific folder on your network server where e-mail  
is stored.  
Note: You may be able to obtain your postoffice path by looking at  
your e-mail log-in screen (it may be designated as P.O. path”). If  
not, ask your System Administrator.  
To select a postoffice:  
1. Type the folder name where your e-mail is stored in the  
Postoffice field. If you need to, click the Browse button to  
display available folders, then double-click the appropriate  
folder name to enter it in the Postoffice field.  
2. Click OK or press Enter to confirm your selection, close the  
Change HotSync Action dialog, and return to the Custom  
screen.  
Internet Gateway  
If you select Lotus cc:Mail as your e-mail application, you need to  
enter the name of the Internet Gateway which sends e-mail outside  
of your local network.  
Chapter 1: Mail  
page 5  
 
For example, if you receive e-mail in cc:Mail from  
tom@earthlink.net, the address (including the Internet Gateway)  
will appear as follows: [email protected] at Internet-Mail.  
In this case, “Internet-Mail” is the gateway name that you need to  
enter in the Internet gateway field.  
Note: The characters “ at” are not part of the Internet Gateway  
name. Do not enter “ at” in this field.  
To enter an Internet Gateway:  
1. Type the Internet Gateway name in the Internet Gateway field.  
Remember, the characters at” are not a part of the Internet  
Gateway information.  
2. Click OK or press Enter to confirm your selection, close the  
Change HotSync Action dialog, and return to the Custom  
screen.  
Desktop Overwrites PalmPilot  
The Desktop Overwrites PalmPilot feature enables you to  
overwrite all of the messages in your PalmPilot inbox with the  
messages from your desktop inbox. You should only use this  
option if, for some reason, the two inboxes get out of sync.  
Note: This setting takes effect the next time you perform a  
HotSync operation. Subsequent HotSync operations will return  
this setting to Synchronize.  
To overwrite the messages in your PalmPilot  
inbox:  
1. Click the Desktop Overwrite check box (so its checked) to  
force all of the messages in your desktop inbox to overwrite  
the messages in your PalmPilot organizers inbox. Click the  
check box again to disable this feature.  
2. Click OK or press Enter to confirm your selection, close the  
Change HotSync Action dialog, and return to the Custom  
screen.  
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PalmPilot Professional Handbook  
 
Synchronizing Mail with your E-Mail Application  
After you have enabled and configured Mail, you need to perform  
a HotSync operation to synchronize Mail with your desktop e-mail  
application. For a complete explanation of how to use the HotSync  
feature, refer to the PalmPilot Handbook.  
Activating Mail on your PalmPilot  
You activate Mail by either selecting the Mail icon from the  
Application Picker or by pushing a physical button that you have  
assigned for Mail.  
Note: For more information on how to assign physical keys to  
activate applications, refer to the PalmPilot Handbook.  
To activate Mail  
1. Tap the Applications button. The Application Picker appears.  
2. Tap the Mail icon. The screen will change to display the  
Message List screen.  
or  
1. Push the assigned button on the front of your PalmPilot. The  
screen will change to display the Message List screen. For  
more information on how to assign physical keys to activate  
applications, refer to the PalmPilot Handbook.  
Note: When working with Mail, you can immediately change to  
any other application (Address Book, etc.) of your PalmPilot by  
using the front panel buttons. Any work you have done with Mail  
will be saved and will reappear when you return.  
Chapter 1: Mail  
page 7  
 
Viewing Messages  
When the Message List first appears, it lists your incoming  
messages, who sent them, and the date they were received, as  
shown in the following diagram:  
Check means  
previously read  
Bold means  
high priority  
To open a message:  
Tap anywhere on the message listing. PalmPilot displays the  
selected message as shown in the following diagram:  
Recipient  
Sender  
Abbreviated  
mode selected  
Subject  
Time and  
date sent  
Message  
body  
Messages appear by default in the abbreviated mode. To switch  
from the abbreviated mode to the full header mode, see the  
Displaying Full Header Information section below.  
To close a message:  
Tap the Done button to close the message and return to the  
Message List.  
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PalmPilot Professional Handbook  
 
Message Font Size  
You can modify the way messages appear by changing the screen  
display to show a larger font (text) size.  
To change the message font size:  
With the message open, tap the Font button as shown in the  
following diagram:  
Scroll bar appears  
when text exceeds  
screen  
Tap to change size  
Tap the Font button again to revert to the normal size font in  
the message. The font size that you select will be used when  
viewing all messages.  
Displaying Full Header Information  
By default, Mail displays abbreviated header information. The  
abbreviated header displays only the To: and From: fields. The full  
header provides complete information about the sender, receiver,  
and CC: recipients, in addition to the subject and date the message  
was created. You switch between full and abbreviated header  
information by tapping the Header button.  
To display full header information:  
With the message open, tap the Header button as shown in the  
following diagram:  
Chapter 1: Mail  
page 9  
 
Abbreviated header  
Complete header  
Tap the Header button again to display the full header. The  
header type that you select will be used when viewing all  
messages.  
Creating Messages  
You create messages with your PalmPilot the same way you create  
messages with your desktop e-mail application: you identify the  
recipient(s) of the message, define a subject, and then create the  
body of the message.  
All new messages, whether they are original or replies, are  
composed in the New Message screen. There are two ways to  
access the new Message screen: by selecting the New command  
from the Message menu or by tapping the New button from the  
Message List View.  
All fields in the New Message screen can be expanded by tapping  
the name of the field, as shown in the following diagram:  
Tap the name of the field to  
open the expanded view  
Tap to return to the  
New Message screen  
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PalmPilot Professional Handbook  
 
When you have completed the data entry for that particular field,  
tap the Done button to return to the New Message screen.  
To create a message:  
1. Click New from the Message menu. The New Message  
screen appears, as shown in the following diagram:  
cursor of  
new message  
tap New  
Note: You can also open the New Message screen by tapping  
the New button from the Message List view.  
2. A cursor is displayed at the To field of your new message,  
representing the point where new text will appear.  
®
Use the stylus to write Graffiti character strokes (or the on-  
screen keyboard) to enter the e-mail address of the recipient,  
as shown in the following diagram:  
Note: The address should be entered as if you are entering it  
from your desktop e-mail application. For example, local users  
sending a message internally do not need to add Internet  
information, such as @3com.com.  
3. To send a carbon copy of this message to additional recipients,  
tap anywhere in the CC field to move the cursor to that field,  
then enter the e-mail addresses of the additional recipients.  
Chapter 1: Mail  
page 11  
 
You can enter multiple addresses for this field. Addresses  
must be separated with a comma, followed by a space, as  
shown in the following diagram:  
4. To enter a subject for your message, tap anywhere in the Subj  
field to move the cursor to that field, then enter the subject.  
5. To compose the body of your message, tap anywhere in the  
Body field to move the cursor to that field, then enter the body  
text.  
Note: If the address, CC, subject, or body of the message exceeds  
the capacity of the screen display, tap the name of the field (for  
example, “Body”) to display the expanded Notes-like screen for  
that field. Tap the Done button to return to the New Message  
screen.  
Looking Up an Address  
To identify the recipient of a message, you need to enter that  
persons e-mail address in the appropriate field of the New  
Message screen. There are two different ways of doing this: either  
by entering the data directly into the field or by using the Look Up  
command.  
The Look Up command lets you access the information contained  
in your Address Book. To use the Look Up command, enter a few  
letters of the recipients name in the To or CC field, then tap the  
Look Up button. If your PalmPilot can identify an unique address,  
it will enter the appropriate address for you. If not, it will display a  
dialog, which contains the Address List from your Address Book.  
By tapping a selection, you can enter a specific e-mail address from  
your Address Book into the To or CC field of any message you are  
creating.  
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PalmPilot Professional Handbook  
 
Note: The Address List displays entries sorted by Company Name  
or by Last Name, depending on the sort option you select for your  
Address Book. Refer to Chapter 4: Address Book in your PalmPilot  
Handbook for more information about sorting the Address List.  
Tip: You can use the command stroke / L to execute a Lookup  
without opening the menus. See the PalmPilot Handbook for more  
information about the command stroke.  
To look up an address:  
1. From New Message screen, enter a few letters of the address  
you want to look up in either the To or CC field.  
2. Tap Lookup from the Options menu. If the letters you entered  
identify a unique listing from your Address Book, your  
PalmPilot will complete the address for you. If not, the  
Lookup dialog appears, as shown in the following diagram:  
Tap to select  
Tap here to enter  
address in field  
Note: You can also open the Look Up dialog by tapping the  
Lookup button from the To or CC expanded field view  
screens, as shown in the following diagram:  
Tap here  
Chapter 1: Mail  
page 13  
 
3. Enter the first letter of the entry you want to find in your  
Address List. The Lookup feature scrolls to the first entry in  
the list that begins with that letter. If you write an additional  
letter, the list will scroll to the first entry that starts with those  
two letters. For example, writing an “s” might scroll to  
“Sanders,” and writing “sm” might scroll further to “Smith.”  
4. Tap to select an address (so that its highlighted), then tap the  
Add button. The selected address will be entered in the  
appropriate To or CC field.  
Adding Message Details  
Before you send your message, you can attach additional  
attributes (called message details) to your message, such as a  
signature block, or flagging the message as high priority. These  
features are dependent on the desktop e-mail application you use.  
If your e-mail application does not support the message detail you  
have selected, your PalmPilot will not be able to attach that  
attribute to your message.  
The following message details are available:  
P riority. This option lets you flag a message as high, normal,  
or low priority.  
Signature. This option lets you attach previously defined text  
as a signature block. Creating a signature block will be  
explained in a following section.  
BCC. This option creates a blind carbon copy field in the New  
Message screen. This setting is valid only for the current  
message.  
Confirm Read. This option lets you request a confirmation  
telling you when the message was read.  
Confirm Delivery. This option lets you request a  
confirmation telling you when the message was delivered.  
Note: The Priority and BCC settings are only valid for the current  
message and must be set with each subsequent message you  
create.  
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PalmPilot Professional Handbook  
 
Setting a Priority  
To set a priority for your message:  
1. From the New Message screen, tap the Details button. The  
Message Details dialog appears, as shown in the following  
diagram:  
Tap here  
2. Tap the black triangle to the right of the word, Priority. The  
Priority pick list appears, as shown in the following diagram:  
Tap here  
Tap to  
select a  
priority  
3. Tap to select the priority you want. The following choices are  
available: Low, Normal (this is the default setting) and High.  
4. Tap OK to confirm your selection and return to the New  
Message screen.  
Note: Your PalmPilot can only flag messages with a specific  
priority if this feature is supported by your desktop e-mail  
application.  
To add a BCC field to your message:  
1. From the Message Details dialog, tap the BCC check box (so  
that its checked) to add the BCC field to your message in the  
New Message screen. Tap the check box again (so that its  
empty) to disable this feature.  
Chapter 1: Mail  
page 15  
 
2. Tap the OK button to confirm your selection and return to the  
New Message screen, which will now display a BCC field  
below the CC field, as shown in the following diagram:  
BCC field  
3. To enter a BCC for your message, tap anywhere in the BCC  
field to move the cursor to that field. Use the stylus to write  
Graffiti character strokes (or the on-screen keyboard) to enter  
the subject. If the subject exceeds the capacity of the screen  
display, tap the word, “BCC,” to display the expanded Notes-  
like screen for this field. From the BCC screen, tap the Done  
button to return to the New Message screen.  
Adding a signature to your message  
Adding a signature to your message is a two-part process: first, you  
must create the text string to be used as your signature, then you  
must select the signature option from the Message Detail dialog.  
To create a signature:  
1. Tap the Menu button. The menu for Mail appears at the top of  
the screen.  
2. From the Options menu, tap the Preferences menu command.  
The Preferences dialog appears, as shown in the following  
diagram:  
Add signature  
text here  
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PalmPilot Professional Handbook  
 
3. To enter text to be used as your signature, tap anywhere in the  
Signature Text field to move the cursor to that field. Use the  
stylus to write Graffiti character strokes (or the on-screen  
keyboard) to enter the subject. You can enter up to six lines of  
text for this field. Tap the OK button to confirm your selection  
and return to the previous screen.  
To add a signature to your message:  
1. From the New Message screen, tap the Details button. The  
Message Details dialog appears.  
2. Tap the Signature check box (so that its checked) to add a  
signature to the end of your message. Tap the check box  
again (so that its empty) to disable this feature.  
3. Tap the OK button to confirm your selection and return to the  
New Message screen.  
Note: The signature block is not displayed in your message; only  
your recipient sees the signature block.  
Requesting Confirmations  
To receive a confirmation that your message  
has been read:  
1. From the New Message screen, tap the Details button. The  
Message Details dialog appears.  
2. Tap the Confirm Read check box (so that its checked) to  
request a confirmation that your message has been read by  
the recipient. Tap the check box again (so that its empty) to  
disable this feature.  
3. Tap the OK button to confirm your selection and return to the  
New Message screen.  
Chapter 1: Mail  
page 17  
 
To receive a confirmation that your message  
has been delivered:  
1. From the New Message screen, tap the Details button. The  
Message Details dialog appears.  
2. Tap the Confirm Delivery check box (so that its checked) to  
request a confirmation that your message has been delivered  
to the recipient. Tap the check box again (so that its empty)  
to disable this feature.  
3. Tap the OK button to confirm your selection and return to the  
New Message screen.  
Sending Messages  
When you send a message from your PalmPilot, it is stored in the  
Outbox folder until the next time you synchronize your PalmPilot  
organizer with your PC. During synchronization, depending on  
your desktop e-mail application, all messages stored in the Outbox  
may be transferred to the desktop Outbox folder. Messages  
created on your PalmPilot are transmitted the next time you send  
mail from your desktop e-mail application.  
To send a message:  
After you have created a message (which must, at the very  
least, contain information in the To and Subject fields) tap the  
Send button from the New Message screen. Your PalmPilot  
stores that message in the Outbox folder until the next time  
you perform a HotSync operation.  
Editing an Unsent Message  
You can edit or make changes to a message that has not yet been  
sent, as long as you have not yet performed a HotSync operation.  
When you edit a message, your PalmPilot removes the message  
from the Outbox folder and takes you back to the New Message  
screen, where you can edit the message and resend it, save it as a  
draft, or cancel it.  
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PalmPilot Professional Handbook  
 
To retrieve a message:  
1. Tap the black triangle or the word in the right corner of the  
header. A folder pick list appears as shown in the following  
diagram:  
Tap to display  
the folder list  
Tap Outbox  
2. Tap Outbox. The Message List will display the messages  
contained in the Outbox.  
3. Tap the entry of the message you want to retrieve to display  
the message, as shown in the following diagram:  
Tap message to select  
Tap to  
retrieve message  
4. Tap the Edit button to remove the message from the Outbox  
folder and place the message back in the New Message  
screen.  
Chapter 1: Mail  
page 19  
 
Draft Messages  
There are times when you may not want to immediately send a  
message you have composed — for example, you may want to add  
additional information before sending it. Your PalmPilot enables  
you to save such messages as drafts. Draft messages are stored in  
the Draft folder until you are ready to edit them. Once edited, a  
draft becomes a new message again.  
Note: You can also save a message as a draft by canceling it.  
When you cancel a message, your PalmPilot displays a dialog,  
asking you if you want to save the message as a draft. If you tap  
the Yes button, your PalmPilot will save your message as a draft.  
To save a message as a draft:  
1. From the New Message screen, tap the Menu button to  
display the Mail menu options.  
2. From the Message menu, tap the Save Draft command. Your  
PalmPilot saves the message as a draft and immediately moves  
it to the Draft folder.  
To edit a message saved as a draft:  
1. Tap the word in the right corner of the header. A folder pick  
list appears.  
2. Tap Draft. The Message List will display the messages  
contained in the Draft folder.  
3. Tap the entry of the draft you want to display, as shown in the  
following diagram:  
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PalmPilot Professional Handbook  
 
Tap to select  
Tap to edit draft in the  
New Message screen  
4. Tap the Edit button. Your PalmPilot moves your draft to the  
New Message screen.  
Once your draft is displayed in the New Message screen, your  
message changes from a draft to a new message. As such, you  
must save it again as a draft to return it to the Draft folder, or tap  
the Send button to move the message to your Outbox folder if you  
are now ready to send it.  
Filing a Message  
Any message that you receive or create can be stored as a filed  
message on your PalmPilot. The contents of this folder are not  
automatically synchronized to your desktop e-mail system during a  
HotSync operation. However, your PalmPilot does store a back-up  
copy of the Filed folder on your desktop hard drive.  
To file a message:  
1. From the message view of the message, tap the Menu button  
to display the Mail menu options.  
2. From the Message menu, tap the File command. Your  
PalmPilot saves the message as a filed message, and moves it  
from its previous folder to the Filed folder.  
3. Tap the Done button to confirm your selection and close the  
message view.  
Chapter 1: Mail  
page 21  
 
Message List View Options  
Message List View Options enable you to manage the way  
information is displayed in the Message List.  
Folders  
PalmPilot provides five different folders, each pertaining to a  
particular mail category. The Message List displays the messages  
contained in the folder you select. Folders provide an efficient way  
to manage the mail you send and receive.  
To select a folder:  
1. Tap the black triangle or the word in the right corner of the  
header. A pick list appears as shown in the following diagram:  
Tap to select a folder  
The following subject folders are available:  
Inbox. This folder contains the mail from your desktop  
Inbox, minus any that you have excluded using filtering  
options. Filtering options will be explained in a following  
section.  
Outbox. This folder contains the mail you have created on  
the PalmPilot and sent to the address indicated since the last  
HotSync operation.  
Deleted. This folder contains the messages you have deleted  
since the last HotSync operation.  
Filed. This folder contains the messages you want to store on  
the PalmPilot.  
Draft. This folder contains the messages you have created  
using the PalmPilot but are not yet ready to send.  
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PalmPilot Professional Handbook  
 
2. Tap to select the folder you want. The Message List will  
change to reflect your folder selection.  
Date Column  
The Date Column is optional in the Message List. The Date  
Column is hidden by default to increase the available screen  
display space. To display the date column, check the Show Date  
box in the Show Options dialog.  
To show the Date Column:  
1. From the Message List, tap the Show button. The Show  
Options dialog appears, as shown in the following diagram:  
Tap Show  
2. Tap the Show Date check box (so that its checked) to show  
the Date Column. Tap the check box again (so that the check  
disappears) to hide the Date Column.  
3. Tap OK to close the Show Options dialog and return to the  
Message List.  
Sorting the Message List  
You can sort the Message List by the date it was sent, by the  
sender, or by the subject.  
To sort the Message List:  
1. From the Message List, tap the Show button. The Show  
Options dialog appears.  
2. Tap the current Sort by option. A pick list appears as shown in  
the following diagram:  
Chapter 1: Mail  
page 23  
 
Tap here to display sort options  
The following sort options are available:  
Date. This option means that messages are sorted by date  
and displayed in reverse chronological order (the most recent  
message is at the top of the screen).  
Sender. This option means that messages are sorted by the  
senders user name and displayed in ascending alphabetical  
order. Messages are sorted using the first word of the field.  
Subject. This option means that messages are sorted using  
the subject and displayed in ascending alphabetical order.  
Messages are sorted using the first word of the field.  
3. Tap to select the sort option you want.  
4. Tap OK to close the Show Options dialog and return to the  
Message List. The Message List changes to reflect the sort  
option you selected.  
Note: High priority messages are listed first, no matter how you  
sort your message list.  
HotSync Options  
HotSync Options enable you to control what messages are  
synchronized between your PC and your PalmPilot. There may be  
times when downloading all of your messages is inconvenient.  
With HotSync Options, you can select which messages are  
downloaded during synchronization and manage your e-mail more  
effectively. In addition, you can define different settings for local  
and remote synchronization. Once defined, your PalmPilot  
determines if synchronization is occurring locally or remotely and  
uses the appropriate HotSync Options settings.  
page 24  
PalmPilot Professional Handbook  
 
To activate the HotSync Options dialog:  
1. Tap the Menu button. The menus for Mail appear at the top of  
the screen.  
2. From the Options menu, tap the HotSync Options menu  
command. The HotSync Options dialog appears as shown in  
the following diagram:  
To select local or remote HotSync settings:  
1. In the HotSync Options dialog, tap the “Local HotSync” text.  
The Settings for pick list appears, as shown in the following  
diagram:  
Tap here to display  
HotSync options  
2. Tap the Settings for option for which you want to define  
settings. The following choices are available:  
Local HotSync. This option means that the settings you  
select apply to local HotSync operations.  
Remote HotSync. This option means that the settings you  
select apply to remote HotSync operations.  
Note: For more information about Local and Remote HotSync  
operations, refer to the PalmPilot Handbook.  
Chapter 1: Mail  
page 25  
 
To select a filtering option:  
1. Tap the filtering option you want to select. The following  
filtering options are available:  
All. This setting means that during synchronization all of the  
messages in your desktop e-mail inbox will be synchronized  
with your PalmPilot and that all messages in your PalmPilot  
outbox will be sent to your desktop e-mail application.  
Note: The All setting does not mean that all information  
included in each message will be downloaded to your  
PalmPilot. Truncation settings for long messages still apply.  
How to truncate long messages will be explained in a following  
section. Also, Mail never downloads any attachments to your  
PalmPilot. The message and any text information appear, but  
the attachment is left on your desktop e-mail system.  
Send Only. This settings means that during synchronization  
only the messages in your PalmPilot Outbox will be sent to  
your desktop e-mail application.  
Filter. This settings means that during synchronization all  
messages in your PalmPilot Outbox will be sent to your  
desktop e-mail application but that only messages in your  
remote e-mail inbox meeting specific criteria will be  
synchronized with your PalmPilot. When you select the Filter  
setting, the HotSync Options dialog changes to display  
additional filter settings. These specialized filter settings will  
be explained in the following section.  
2. If you have selected either All or Send Only, tap the OK button  
to confirm your selection and close the HotSync Options  
dialog.  
Creating Specialized Filters  
You can create specialized filters to control the type of messages  
that are downloaded to your PalmPilot during synchronization.  
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PalmPilot Professional Handbook  
 
Specialized filters work on the premise of ignoring or retrieving  
messages that contain specific information in their header fields.  
To create a specialized filter, you must decide whether you want to  
ignore or retrieve certain messages. Then, based on that decision,  
you must tell your PalmPilot what it needs to look for in the To,  
From, and/ or Subject header fields to single out those messages.  
You use the Additional Filter settings from the HotSync Options  
dialog to define the elements of a specialized filter.  
To access the additional filter settings:  
From the HotSync Options dialog, tap the Filter setting. The  
HotSync Options dialog changes to display additional filter  
settings, as shown in the following diagram:  
Tap here to display  
Filter options  
Ignoring or Receiving Messages  
The first step in establishing a specialized filter is to determine  
whether you want to ignore or retrieve certain messages. In  
general, you control the amount of mail you receive during  
synchronization by selecting either to ignore or retrieve messages  
that match the information you specify.  
Chapter 1: Mail  
page 27  
 
To define whether to ignore or receive  
messages:  
1. In the HotSync Options dialog, tap the “Ignore Messages  
Containing” text. A pick list appears, as shown in the  
following diagram:  
Tap here  
Select fitering option  
2. Tap to select a filtering option. The following settings are  
available:  
Ignore Messages Containing. When you select this setting,  
you are telling your PalmPilot to exclude only the messages  
that meet the defined criteria and download all other messages  
during synchronization. In general, this filter allows more  
mail to be downloaded during synchronization because it is  
only blocking the one defined subset of mail.  
Retrieve Only Messages Containing. When you select this  
setting, you are telling your PalmPilot to exclude every message  
during synchronization that does not meet the defined criteria.  
This filter has the potential of blocking more mail during  
synchronization because it allows only one subset of mail to be  
downloaded.  
Defining Filter Strings  
Messages are filtered on the basis of the information contained in  
their To, From, and/ or Subject header fields. The information that  
defines what your PalmPilot is looking for is called a filter string.  
You create a filter string by listing the words you want your  
PalmPilot to find, separated by either a comma or a space. Each  
word in the PalmPilot organizers filter string is joined by an  
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PalmPilot Professional Handbook  
 
implicit OR; because of this, you should not enter connecting  
words, such as AND or OR.  
To create a more complex filter, you can define filter strings for  
the To, From, and Subject fields simultaneously. Your PalmPilot  
joins the filter strings for these fields using an implicit AND. Once  
again, you should not add connecting words. Your PalmPilot will  
do that for you.  
For example, suppose you want to receive only messages from  
John Smith (jsmith@aol.com) or Jack Jones (jjones@aol.com)  
concerning the Apollo Project. You would create the following  
filter strings:  
To filter string: jsmith@aol.com, jjones@aol.com  
Subject filter string: Apollo Project  
Your PalmPilot interprets this as, “Accept messages about the  
Apollo Project from John Smith or Jack Jones. Do not accept  
messages from other people. Do not accept messages from John  
or Jack about any other subject.”  
When you define a string, note that your PalmPilot will search for  
any instance of that collection of characters. For example, if you  
create a filter where only messages containing the string “info” are  
retrieved, PalmPilot considers “info,” “rainforest,” and “kinfolk,”  
appropriate matches.  
To define filter strings:  
1. In the HotSync Options dialog, tap the line that corresponds to  
a specific header field. A cursor appears at the beginning of  
that line, representing the point where new text will appear, as  
shown in the following diagram:  
Chapter 1: Mail  
page 29  
 
Tap here to insert cursor  
2. Use the stylus to write Graffiti character strokes (or the on-  
screen keyboard) to define your filter string for the selected  
header field.  
Note: Use commas or spaces to separate words in a string. Do  
not add connecting words, such as AND or OR, between  
words in a string.  
3. If your string exceeds the length of the field, tap the name of  
the field to display the Notes screen for that header field, as  
shown in the following diagram:  
Tap here  
Enter filter data  
Tap Done to return  
to HotSync Options dialog  
For more information about header field Notes screens, refer  
to the section, Creating a Message. Tap the Done button to  
return to the HotSync Options dialog.  
4. Tap the OK button to confirm your filter strings and close the  
HotSync Options dialog.  
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PalmPilot Professional Handbook  
 
High Priority Messages  
The Retrieve All High Priority setting lets you retrieve messages  
marked high priority, even if those messages would have been  
blocked by a defined filter.  
To retrieve high priority messages:  
1. In the HotSync Options dialog, tap the word “Filter” to display  
additional filter options.  
2. Tap the Retrieve All High Priority check box (so that its  
checked) to retrieve all messages marked high priority. Tap  
the check box again (so that its empty) to disable this feature.  
Tap check  
box  
3. Tap OK to confirm your selection and close the HotSync  
Options dialog.  
Note: This setting is applicable only if your e-mail application has  
the capacity to flag high priority messages.  
Truncating Messages  
The Truncate feature lets you set a point at which long messages  
are truncated when downloaded to your PalmPilot. By default, this  
value is 4000 characters. By truncating long messages, you reduce  
the time it takes to synchronize your desktop e-mail and PalmPilot  
Mail as well as the amount of storage space e-mail uses in your  
PalmPilot.  
Note: Truncation is separate and independent from filtering.  
Chapter 1: Mail  
page 31  
 
To truncate messages:  
1. In the HotSync Options dialog, tap the Truncate button to  
display the Truncate Options dialog, as shown in the following  
diagram:  
Tap to select  
maximum  
message length  
Tap Truncate  
2. The list box displays the truncation settings available. These  
values range from 250 characters to 8000 characters. Tap to  
select the truncation setting you want.  
Tip: If you select a low truncation value, you will have more room  
on your PalmPilot to store messages.  
3. Tap OK to confirm your selection, close the Truncate Options  
dialog, and return to the HotSync Options dialog.  
Mail Menu Commands  
The Mail application includes menu commands to make it fast and  
easy to perform common file and editing tasks. This section  
explains the menu commands that are specific to the Mail  
application.  
Refer to the PalmPilot Handbook for information about menu  
commands that are common to all of your PalmPilot applications.  
Message Menu  
The Message menu varies, depending on whether you are viewing  
a message, creating a message, or viewing the Message List, as  
shown in the following diagram:  
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PalmPilot Professional Handbook  
 
Message menu  
when viewing a  
message  
Message menu  
when viewing  
Message List  
Message menu  
when creating a  
message  
New. The New command opens the Create Message view,  
where you can create a new e-mail message.  
Delete. The Delete command removes the message being  
viewed from its current folder and moves it to the Deleted  
folder. Your PalmPilot stores deleted messages in the Deleted  
folder until you perform a HotSync operation, at which time  
deleted messages are removed permanently.  
Reply. The Reply command displays a dialog, where you can  
select how to reply to a specific message and select who  
receives the reply. When you tap OK to confirm your  
selection, your PalmPilot displays the New Message screen  
where you can create your reply.  
File. The File command removes the message being viewed  
from its current folder and moves it to the Filed folder. Filed  
messages are stored on your PalmPilot until you delete them.  
Send. The Send command moves the message youve just  
created to the Outbox folder. Your PalmPilot stores all  
messages sent from your PalmPilot in the Outbox folder until  
you perform a HotSync operation.  
Save Draft. The Save Draft command saves the message you  
are currently composing as a draft and moves it to the Draft  
folder. Draft messages are stored on the PalmPilot until sent  
or deleted.  
Options Menu  
When you select the Options menu, its menu commands appear on  
the screen as shown in the following diagram:  
Chapter 1: Mail  
page 33  
 
Option menu  
when creating a  
message  
Option menu  
when editing a  
message  
Show. The Show Options command displays a dialog, where  
you can select different ways to sort and view the Message  
List. By selecting specific settings, you can hide or display the  
Date column and sort the Message list using the date, the  
sender, or the subject of the message as the key field.  
Look Up. The Look Up command displays a dialog, which  
contains the Address List from your Address Book. By  
tapping a particular selection, you can enter that address from  
your Address Book into the To field of any message you are  
creating.  
Note: The Look Up command is only available from Options  
menu when you are creating a message.  
P references. The Preferences command enables you to  
define a specific string of text to be used as a signature and to  
select whether or not your PalmPilot displays an alert when  
you delete a message.  
HotSync Options. The HotSync Options command displays  
a dialog, where you can select different ways to filter messages  
synchronized between your desktop e-mail application and  
your PalmPilot. Using the options from this dialog, you can  
create simple or complex filters to control the type of  
messages downloaded to your PalmPilot. In addition, you can  
define separate settings for local and remote synchronizations.  
P urge Deleted. The Purge Deleted command enables you to  
empty (purge) the contents of the Deleted folder. Your  
PalmPilot stores deleted messages in the Deleted folder until  
you perform a HotSync. By purging deleted messages, you  
page 34  
PalmPilot Professional Handbook  
 
can get back storage space on your PalmPilot before your next  
HotSync operation.  
The Purge Deleted command displays an alert, prompting you  
to confirm that you want to purge all messages from the  
Deleted folder. If you tap Yes, all deleted messages are  
purged from the memory of your PalmPilot.  
Important: Messages that have been purged  
will be deleted from your desktop e-mail  
application during the next HotSync.  
About Mail. The About Mail command shows version  
(revision) information about the Mail application.  
Deleting Messages  
There are two ways to delete a message: use the Delete button or  
use the Delete command from the Message menu. Deleted  
message are stored in the Deleted folder until you perform the  
next HotSync operation.  
To delete a message:  
1. From the Message View screen, tap the Delete button or from  
the Message menu, tap the Delete command. If you have  
selected to confirm delete messages from the Preferences  
dialog, your PalmPilot will display a Delete Message alert.  
2. Tap the Yes button to confirm that you want to delete the  
currently selected message. Your PalmPilot then stores this  
message in the Deleted folder until you perform the next  
HotSync operation.  
Important: If you delete a message from PalmPilot, it will be  
deleted on your desktop e-mail system after you perform a  
HotSync operation.  
Chapter 1: Mail  
page 35  
 
Removing a Message from the Deleted Folder  
Deleted messages are stored in the Deleted folder until you  
complete the next HotSync. Because of this, you can reverse the  
deletion of a message (by removing it from the Deleted folder) as  
long as your have not performed either a HotSync or purged the  
contents of the Deleted folder.  
Note: Your PalmPilot moves the selected message from the  
Deleted folder to the Filed folder. After you perform a HotSync  
operation, it will still be deleted from your desktop e-mail system.  
To remove a message from the deleted folder:  
1. Tap the black triangle or the word in the right corner of the  
header. A pick list appears as shown in the following diagram:  
Tap to select the  
Deleted folder  
2. Tap the word Deleted to display the contents of the Deleted  
folder.  
3. Tap to select the message you want to restore. Your PalmPilot  
will display the contents of the message.  
4. Tap the Menu button to display menu options. From the  
Message menu, tap the File command.  
5. Tap the Done button to confirm that you want to restore this  
message. Your PalmPilot moves the selected message from  
the Deleted folder to the Filed folder.  
Purging Deleted Messages  
Because your PalmPilot stores deleted messages in the Deleted  
folder until you perform a HotSync operation, deleted messages  
can monopolize storage space. To avoid or correct this problem,  
page 36  
PalmPilot Professional Handbook  
 
you can purge the contents of your Deleted folder. Messages that  
have been purged will still be deleted from your desktop e-mail  
application during the next HotSync operation.  
To purge the contents of the Deleted folder:  
1. Tap the Menu button to display menu options. From the  
Options menu, tap the Purge Deleted command.  
2. Your PalmPilot will display a Purge Deleted Messages alert.  
Tap the Yes button to confirm that you want to immediately  
purge the contents of the Deleted folder. All messages from  
the folder will be deleted.  
Note: Messages that have been purged cannot be restored.  
Chapter 1: Mail  
page 37  
 
Chapter 2  
PalmPilotTCP/IP Software  
Your PalmPilot 2.0 operating system comes with TCP/ IP software  
that enables you to connect with Internet Service Providers (ISPs)  
or dial-in (remote access) servers. Because the TCP/ IP software  
is a feature of the operating system, you configure all parameters  
relating to it from the Preferences application.  
To use PalmPilot TCP/ IP, you must configure the Modem  
Preferences and the Network Preferences settings. When this is  
complete, you can establish a PPP (Point-to-Point Protocol) or  
SLIP (Serial Line Internet Protocol) connection with your ISP or  
dial-in server either by using menu commands from the Network  
Preferences screen or by using a third-party application.  
PalmPilot TCP/ IP provides the ability to connect to your ISP or  
dial-in server, however, it does not come with any applications to  
view the transmitted data. Third party applications that take  
advantage of TCP/ IP are documented on the PalmPilot website  
(http:/ / www.palmpilot.com). Check this site for details.  
Configuring Network Preferences Settings  
Before you can use PalmPilot TCP/ IP, you must configure the  
Modem Preferences and the Network Preferences settings.  
Modem Preferences settings enable your PalmPilot connected  
organizer to use an external modem (such as the PalmPilot  
Modem) to communicate with remote devices, such as your  
desktop if you are away on travel or your ISP server. For a  
complete explanation on how to configure Modem Preferences  
parameters, refer to the PalmPilot Handbook.  
The Network Preferences settings apply specifically to TCP/ IP  
and are based on the concept of service templates. Service  
templates are a set of ISP or dial-in server configuration settings  
you can create, save, and reuse. Your PalmPilot comes with a  
number of service templates already installed; available service  
templates are listed in the Service pick list.  
page 38  
PalmPilot Professional Handbook  
 
To activate the Network Preferences screen:  
1. From the Applications Picker, tap the Preferences icon. The  
screen will change to display the General Preferences screen.  
2. Tap the text that appears in the upper-right corner of the  
Preference screen. The Preferences pick list appears.  
3. Tap Network in the pick list. The Network Preferences screen  
appears, as shown in the following diagram:  
Tap here to display the  
Preferences pick list  
Tap to select a  
service template  
Enter your user  
name here  
Selecting a Service  
You use the Service setting to choose the service template for your  
Internet Service Provider or a dial-in server. Service templates are  
a set of ISP and dial-in server configuration settings that you can  
create, save, and reuse.  
To select a service:  
1. From the Network Preference screen, tap the word Service.  
The pick list appears, listing all of PalmPilot organizers  
available pre-defined service templates.  
2. Tap to select the service you want to use.  
Entering a User Name  
The User Name setting identifies the name you use when you log  
in to your Internet Service Provider or your dial-in server.  
Although this field can contain multiple lines of text, only two lines  
are displayed.  
Chapter 3: Reference  
page 39  
 
To enter a user name:  
1. From the Network Preferences screen, tap anywhere in the  
User Name field to move the cursor to that field.  
®
2. Use the stylus to write Graffiti character strokes (or the  
on-screen keyboard) to enter your user name, as shown in the  
following diagram:  
Type your user  
name here  
Note: Most dial-in servers do not accept spaces in the user name.  
Entering a Password  
The Password field identifies the password you use to log in to  
your server or ISP. This field displays two possible settings:  
Prompt (the default setting) or Assigned. If you enter a password,  
your PalmPilot displays the word, “Assigned,” in this field. If you  
decide not to enter a password in this field, your PalmPilot displays  
the word, “Prompt,” in this field and will ask you to enter a  
password during the login procedure.  
Note: If you are concerned about security, you should select the  
Prompt option.  
To enter a password:  
1. Tap anywhere in the Password field. The Password dialog  
appears, as shown in the following diagram.  
Enter password  
Tap here  
page 40  
PalmPilot Professional Handbook  
 
2. A cursor is displayed at the beginning of the field,  
representing the point where new text will appear. Use the  
stylus to write Graffiti character strokes (or the on-screen  
keyboard) to enter the password you use to login to your  
server.  
3. Tap OK to confirm your entry and return to the Network  
Preferences screen. The Password field is updated to display  
the word, “Assigned.”  
Adding Telephone Settings  
When you select the Phone field, your PalmPilot displays a dialog  
where you define the telephone number you use to connect with  
your ISP or dial-in server. In addition, you use this dialog to define  
a prefix, disable call waiting, and give special instructions for using  
a calling card.  
Note: The phone setup dialog works correctly for AT&T and  
Sprint long distance services. However, because MCI works  
differently, MCI customers need to put the calling card number in  
the Phone field, and the phone number in the Calling Card field.  
To enter your server phone number:  
1. Tap in the Phone field. The Phone Setup dialog appears, as  
shown in the following diagram:  
Enter your ISP  
phone number here  
2. A cursor is displayed at the beginning of the field, showing  
where new text will appear. Use the stylus to write Graffiti  
character strokes (or the on-line keyboard) to enter the phone  
number you use to reach your ISP or dial-in server.  
Chapter 3: Reference  
page 41  
 
3. If you are finished, tap OK to confirm your selection and  
return to the Network Preferences screen.  
To enter a prefix:  
1. Tap the Dial Prefix check box (so that its checked). Tap the  
box again (so that its empty) to discontinue this feature.  
Tap here if  
you need to  
use a prefix  
Enter the  
prefix here  
2. Tap at the beginning of the Dial Prefix field to insert the  
cursor, then use the stylus to write Graffiti character strokes  
(or the on-line keyboard) to enter the prefix you need.  
3. When you are finished, tap OK to confirm your selection and  
return to the Network Preferences screen.  
Disabling Call Waiting  
Call Waiting can cause your session to terminate if you receive a  
call while you are connected. If your telephone has Call Waiting,  
you need to disable this feature before logging in to your ISP or  
dial-in server.  
To disable Call Waiting:  
1. Tap the Disable Call Waiting checkbox (so that its checked).  
Tap here to  
disable call  
waiting  
Enter the disable  
code here  
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PalmPilot Professional Handbook  
 
Note: Tap the Disable Call Waiting box again (so that its  
empty) to allow or to enable Call Waiting.  
2. Tap at the beginning of the Disable Call Waiting field to insert  
the cursor, then use the stylus to write Graffiti character  
strokes (or the on-screen keyboard) to enter the code to  
disable Call Waiting.  
Note: Each telephone company has assigned a code to disable Call  
Waiting. Contact your local telephone company for the code that  
is appropriate for you.  
3. When you are finished, tap OK to confirm your selection and  
return to the Network Preferences screen.  
Using a Calling Card  
The Use Calling Card field enables you to use your calling card  
when dialing your ISP or Intranet server. Keep in mind that there  
is usually a delay befor you enter your calling card number. When  
you define your calling card number, you need to add commas at  
the beginning to compensate for this delay. Each comma delays  
transmission of your calling card number for two seconds; its a  
good idea to add either three or four commas.  
To use a calling card:  
1. Tap the Use Calling Card checkbox (so that its checked).  
Tap here to use  
a calling card  
Enter the calling  
card number here  
Note: Tap the Use Calling Card box again (so that its empty)  
to disable this feature.  
Chapter 3: Reference  
page 43  
 
2. Tap at the beginning of the Use Calling Card field to insert the  
cursor, then use the stylus to write Graffiti character strokes  
(or the on-screen keyboard) to enter your calling card  
number.  
Note: Its a good idea to add at least three commas at the  
beginning of your calling card number to compensate for the  
cue delay.  
3. If you are finished, tap OK to confirm your selection and  
return to the Network Preferences screen.  
Connecting to your Service  
Establishing a connection to your ISP or dial-in server is easy; you  
just tap the Connect button. Remember that you need a third-party  
application, such as a web browser or news reader, to take  
advantage of this connection.  
Note: Check the PalmPilot website (http:/ / www.palmpilot.com)  
for the latest information about third-party applications that  
support PalmPilot TCP/ IP.  
To establish a connection:  
1. From the Network Preferences screen, tap the Connect  
button, as shown in the following diagram:  
Tap here to  
connect  
2. Your PalmPilot will immediately dial the ISP currently  
selected. The screen will change to display Service  
Connection Progress messages.  
Tip To see expanded Service Connection Progress messages,  
press the Scroll Down button.  
page 44  
PalmPilot Professional Handbook  
 
To close a connection:  
From the Network Preferences screen, tap the Disconnect  
button. The connection between your PalmPilot and your ISP  
is terminated.  
Creating Additional Service Templates  
You can create additional service templates by creating new ones  
from scratch or by duplicating existing templates and editing field  
values. Once you have created a new or duplicated template, you  
add and/ or edit settings as described.  
To add a new service template:  
1. From the Network Preferences screen, tap the Menu button.  
The menus for the Network Preferences screen appear.  
2. From the Service menu, tap New. A new service template  
(called Untitled) is added to the Service pick list and displayed  
in the Network Preferences screen.  
To duplicate an existing service template:  
1. From the Network Preference screen, tap the word Service.  
The pick list appears, listing all of PalmPilot organizers  
available pre-defined service templates.  
2. Tap to select the service you want to duplicate.  
3. Tap the Menu button. The menus for the Network  
Preferences screen appear.  
4. From the Service menu, tap Duplicate. A copy of the service  
template is added to the Service pick list and displayed in the  
Network Preferences screen.  
Chapter 3: Reference  
page 45  
 
Adding Detailed Information to a Service Template  
If you are using one of the pre-defined service templates, you will  
probably only need to enter your user name and telephone  
number. If you are creating a new service template, you may need  
to provide additional information to connect to your ISP or dial-in  
server. You use the Details dialog to add additional information to  
a selected service template.  
To open the Details dialog:  
1. From the Network Preference screen, tap the word Service.  
The pick list appears, listing all of the PalmPilot organizers  
available pre-defined service templates.  
2. Tap to select the service you want to use.  
3. Tap the Details button. The Details dialog appears, as shown  
in the following diagram:  
Select connection type  
Primary IP address  
Secondary IP address  
To select a connection type:  
1. Tap the text to the right of the words, “Connection type.” The  
pick list appears, listing the following connection types:  
P P P . Point-to-Point protocol.  
SLIP . Serial Line Internet Protocol  
CSLIP . Compressed Serial Line Internet Protocol  
2. Tap to select the connection type you want to use.  
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PalmPilot Professional Handbook  
 
Note: If you are not sure, try PPP; if that doesnt work, ask your  
Internet Service Provider or your System Administrator for the  
correct connection type.  
Defining Primary and Secondary DNS  
The Domain Naming System (DNS) is a mechanism in the  
Internet for translating the names of host computers into IP  
addresses. When you enter a DNS number (or IP address), you  
are identifying a specific server that handles the translation  
services.  
Each IP address has four sections, separated by periods. In the  
Details dialog, you enter each section separately. Each section of  
an IP address is made up of a number from 0 to 255; numbers are  
the only allowable characters in this field.  
Note: Ask your Internet Service Provider or your System  
Administrator for the correct Primary or Secondary DNS IP  
numbers.  
Tip: Many systems do not require that you enter a DNS. If you  
are not sure, leave the DNS field blank.  
To enter a primary and secondary DNS:  
1. Tap anywhere in the first section of the Primary DNS field,  
which is to the left of the first period, to insert the cursor.  
2. Use the stylus to write Graffiti character strokes (or the on-  
screen keyboard) to enter the first section of the IP address.  
Note that each section can only be a number from 0 to 255.  
3. Tap anywhere in the second section of the Primary DNS field  
to insert the cursor, then enter the second section of the IP  
address.  
4. Tap anywhere in the third section of the Primary DNS field to  
insert the cursor, then enter the third section of the IP  
address.  
Chapter 3: Reference  
page 47  
 
5. Tap anywhere in the last section of the Primary DNS field to  
insert the cursor, then enter the last section of the IP address.  
6. Repeat steps 1 through 5 for the Secondary DNS number.  
7. Tap the OK button to confirm your selection and return to the  
Network Preferences screen.  
IP Address  
Everyone who logs on to the Internet needs to have a unique  
identifier (an IP address), whether permanent or temporary.  
Some networks dynamically assign a temporary IP address when  
clients log on; others do not. The IP Address field lets you identify  
whether your network provides automatic (dynamic) temporary IP  
addressing.  
Note: If your IP address is permanently assigned, you will need to  
get that information from your System Administrator. If you are  
not sure, select Automatic.  
To identify dynamic IP addressing:  
Tap the IP Address: Automatic checkbox (so that its  
checked), as shown in the following diagram:  
Tap to select  
automatic IP address  
To enter a permanent IP address:  
1. Tap the IP Address: Automatic box (so that its empty). A  
permanent IP address field appears below the check box.  
2. Tap anywhere in the first section of the IP Address field,  
which is to the left of the first period, to insert the cursor.  
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PalmPilot Professional Handbook  
 
Then enter the first section of the IP address. Note that each  
section can only be a number from 0 to 255.  
3. Repeat step 2 for the remaining three IP address fields.  
4. Tap the OK button to confirm your selection and return to the  
Network Preferences screen.  
Idle Timeout  
The Idle Timeout setting defines how long your PalmPilot waits  
before dropping the connection with your ISP or dial-in server  
when you switch out of a TCP/ IP application.  
To set the Idle Timeout:  
1. Tap anywhere on the text inside the Idle Timeout field. A pick  
list appears, as shown in the following diagram:  
Tap to select  
idle timeout value  
The Idle Timeout pick list offers the following selections:  
Immediate. This means that your PalmPilot will immediately  
drop the connection to your ISP when you switch to another  
application.  
1 minute. This means that your PalmPilot will wait one  
minute for you to open another application before it drops the  
connection.  
2 minutes. This means that your PalmPilot will wait two  
minutes for you to open another application before it drops the  
connection.  
Chapter 3: Reference  
page 49  
 
3 minutes. This means that your PalmPilot will wait three  
minutes for you to open another application before it drops the  
connection.  
P ower Off. This means that your PalmPilot will keep your  
PPP or SLIP session connected until you power off your  
PalmPilot (or until it times out). This option works best with  
the PalmPilot Modem.  
2. Tap to select a timeout value.  
3. Tap OK to confirm your selection and return to the Network  
Preferences screen.  
Creating a Login Script  
A login script is a series of commands, similar to an autoexec.bat  
file, that automates logging in to your ISP. You can create login  
script files by selecting commands from the Command pick list in  
the Login Script dialog. Some of the commands from the  
Command Pick list, like Send, require additional information to be  
executed. Those commands have a parameter field so that you  
can add the necessary data.  
Note: You can also use non-ASCII and literal characters in your  
login script. Refer to Appendix A: Non-ASCII Characters for Login  
Scripts for additional information.  
To create a login script:  
1. From the Details dialog, tap the Script button. The Login  
Script dialog appears.  
2. Tap on the word “End” to display the Command list, as  
displayed in the following diagram:  
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PalmPilot Professional Handbook  
 
Tap to select  
a command  
Tap here  
The following commands are available:  
Wait For. The Wait For command tells your PalmPilot to wait  
until specified characters are sent by the TCP/ IP server it is  
connecting to before executing the next command.  
Send. The Send command transmits specified characters to  
the TCP/ IP server to which you are connecting.  
Send CR. The Send CR command transmits a carriage return  
or LF character to the computer to which you are connecting.  
Send UserID. The Send UserID command transmits the  
User ID information entered in the User ID field of the  
Network Preferences screen.  
Send P assword. The Send Password command transmits  
the Password entered in the Password field of the Network  
Preferences screen. If you did not enter a password in the  
Password field, this command will prompt you to enter one.  
The Password command is usually followed by a Send CR  
command.  
Delay. The Delay command tells your PalmPilot to wait a  
specified number of seconds before executing the next  
command in the login script.  
Get IP . The Get IP command reads an IP address and uses it  
as your PalmPilot organizers IP address. This command is  
used with SLIP connections.  
P rompt. The Prompt command opens a dialog and prompts  
you to enter text of some kind (for example, a password or a  
security code).  
Chapter 3: Reference  
page 51  
 
End. The End command is a place holder, indicating the last  
line in the login script file.  
3. Tap to select the command you want from the Command list.  
If the command needs additional information to be executed, a  
field appears to the right of it. A cursor is displayed at the  
beginning of the field, representing the point where new text  
will appear. Use the stylus to write Graffiti character strokes  
(or the on-screen keyboard) to enter the additional  
information.  
4. Repeat steps 2 and 3 until the login script is complete.  
5. Tap OK to confirm your selection and return to the Details  
dialog.  
Network Preferences Menu Commands  
The Network Preferences screen includes menu commands to  
make it fast and easy to create and edit service templates. This  
section explains the menu commands that are specific to the  
PalmPilot TCP/ IP application.  
Refer to the PalmPilot Handbook for information about menu  
commands that are common to all of your PalmPilot applications.  
Service Menu  
When you select the Service menu, its menu commands appear on  
the screen as shown in the following diagram:  
New. The New command creates a new (empty) service  
template and adds it to the Service pick list.  
Delete. The Delete command deletes a selected service  
template from the Service pick list.  
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PalmPilot Professional Handbook  
 
Duplicate. The Duplicate command creates a copy of a  
selected service template and adds it to the Service pick list.  
Options Menu  
When you select the Options menu, its menu command appears on  
the screen as shown in the following diagram:  
View Log. The View Log displays the Network Log screen.  
Deleting a Service Template  
There is only one way to delete a service template; use the Delete  
command from the Service menu.  
To delete a service template:  
1. From the Network Preference screen, tap the word Service.  
The pick list appears, listing all of the PalmPilot organizers  
available pre-defined service templates.  
2. Tap to select the service you want to delete.  
3. Tap the Menu button. The menus for the Network  
Preferences screen appear.  
4. From the Service menu, tap Delete. The Delete Service alert  
appears, as shown in the following diagram:  
Tap here to delete  
a service provider  
5. Tap the OK button to confirm that you want to delete the  
service template.  
Chapter 3: Reference  
page 53  
 
TCP/IP Troubleshooting  
If you are having a problem with establishing a network  
connection using PalmPilot TCP/ IP, check this section and try the  
suggestions listed.  
Displaying expanded Service Connection Progress messages:  
If you are having a problem connecting to your ISP or dial-in  
server, its helpful to identify at what point in the log-on procedure  
the connection fails. An easy way to do this is to display the  
expanded Service Connection Progress messages. Expanded  
Service Connection messages describe the current stage of the  
log-on procedure. Press the Scroll Down button at any point  
during log-on to display these messages.  
Viewing the Network Log:  
If viewing the expanded Service Connection Progress messages  
does not give you enough information to find out why you cannot  
connect to your ISP or dial-in server, take a look at the Network  
Log. The Network log is a listing of all of the communication that  
occurs between your modem and your dial-in server during the  
log-on procedure. The information displayed in the Network log  
will help your ISP or your System Administrator pinpoint where in  
the log-on procedure communication is failing and why.  
To view the Network Log:  
1. From the Network Preferences screen, tap the View Log  
command from the Options menu. The Network Log screen  
appears.  
2. Tap the up and down arrows of the scroll bar to see the entire  
contents of the Network Log.  
3. When you are finished, tap the Done button to return to the  
Network Preferences screen.  
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PalmPilot Professional Handbook  
 
Adding a DNS Number:  
If your ISP or dial-in server requires a DNS number and you have  
not entered that information in the Network Preferences screen, it  
will only appear that you have successfully logged on to your  
network. When you try to use an application or look up  
information, the connection will fail. If this occurs, try adding a  
DNS number. Ask your ISP or your System Administrator for the  
correct Primary and Secondary DNS IP numbers.  
Chapter 3: Reference  
page 55  
 
Chapter 3  
Reference  
Technical Support  
If you have a problem using the PalmPilot connected organizer,  
make sure you have reviewed the Troubleshooting section of this  
chapter before seeking assistance. The electronic README file  
(included on the PalmPilot Desktop installation diskette) contains  
information about last minute revisions, cautions, and usage tips  
which may solve your problem. If you have a problem related to  
the HotSync technology, refer to the PalmPilot Handbook for  
troubleshooting information.  
For further assistance, please visit our web site where PalmPilot  
Before requesting support, experiment a bit to reproduce and  
isolate the problem. When you do call support, please be ready to  
provide information about the version of DOS/ Windows or  
Macintosh operating system you are using, the actual error  
message or state you are experiencing, and the steps to reproduce  
it.  
Online Support  
Web Access  
page 56  
PalmPilot Professional Handbook  
 
Fax on Demand  
800-762-6163  
support@palmpilot.com  
Keyword: PalmPilot  
Internet  
America Online  
User Forum  
CompuServe GO PALMB>Palm Computing/ 3Com  
User Forum  
Technical Support, Service and Repair  
(847) 676-1441 (phone support, 8am - 6pm CST Monday - Friday)  
(847) 676-7323 (facsimile)  
State product name, model  
number, and the nature of the problem.  
For technical support outside the U. S. and Canada, please contact  
your local 3Com representative.  
Technical Support, Europe  
+33 (0) 3 20 19 24 24  
+33 (0) 3 20 19 24 34 (FAX)  
U.K. Support  
Contact our U.K. Technical Support from Monday through Friday,  
between the hours of 9:30am and 5:00pm on the following  
numbers:  
e-mail address: uksupport@palmpilot.3com.com  
BBS:  
0118 969 2200  
Fax on demand: 0118 922 8299  
Facsimile:  
Telephone:  
0118 969 4222  
0118 944 1000  
Chapter 3: Reference  
page 57  
 
Appendix A: Non-ASCII Characters for Login Scripts  
Note: The following information is provided to create custom login  
scripts that require non-ASCII characters. It is provided for the  
advanced user who understands the use and requirements of such  
characters in a custom login script.  
Use of ^char  
You may use the caret ( ^ ) to transmit ASCII command  
characters. If you send ^char, and the ASCII value of char is  
between @ and _, then the character is automatically translated to  
a single-byte value between 0 and 31. For example, ^M is  
converted to a carriage return. If char is a value between a and z,  
then the character sequence is translated to a single-byte value  
between 1 and 26. If char is any other value, then the character  
sequence is not subject to any special processing.  
For example, the string “Joe^M” transmits Joe, followed by a  
carriage return.  
Carriage Return and Line Feed  
You may include carriage return and line feed commands as part  
of the login script, when entered in the following format:  
<cr>  
<lf>  
Sends or receives a carriage return  
Sends or receives a line feed.  
For example, the string “waitfor Joe<cr><lf>” waits to receive Joe  
followed by a carriage return and line feed from the remote  
computer before executing the next command in the script.  
Literal Characters  
The backslash ( \ ) character defines that the next character is  
transmitted as a literal character, and is not subject to any special  
processing ordinarily associated with that character.  
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PalmPilot Professional Handbook  
 
Examples:  
\^  
\<  
\\  
Includes a caret as part of the string  
Includes a < as part of the string  
Includes a back-slash as part of the string.  
Chapter 3: Reference  
page 59  
 
3Com End User Software License Agreement  
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS  
AND CONDITIONS BEFORE USING THIS PRODUCT. IT  
CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED  
BY PALM COMPUTING, INC., A SUBSIDIARY OF 3COM  
CORPORATION (COLLECTIVELY, “3COM”), TO ITS  
CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW.  
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS  
OF THIS AGREEMENT, DO NOT USE THE SOFTWARE.  
USING ANY PART OF THE SOFTWARE INDICATES THAT  
YOU ACCEPT THESE TERMS.  
LICENSE:  
3Com grants you a nonexclusive license to use the  
accompanying software program(s) (the “Software”) subject to the  
terms and restrictions set forth in this License Agreement. You are  
not permitted to lease or rent (except under separate mutually  
agreeable terms set forth in writing), distribute or sublicense the  
Software or to use the Software in a time-sharing arrangement or in  
any other unauthorized manner. Further, no license is granted to  
you in the human readable code of the Software (source code).  
Except as provided below, this License Agreement does not grant  
you any rights to patents, copyrights, trade secrets, trademarks, or  
any other rights in respect to the Software.  
The Software is licensed to be used on any personal computer  
and/or any PalmPilot product, provided that the Software is used  
only in connection with PalmPilot products. With respect to the  
PalmPilot Desktop Software, you may reproduce and provide one (1)  
copy of such Software for each personal computer or PalmPilot  
product on which such Software is used as permitted hereunder.  
With respect to the PalmPilot Device Software, you may use such  
Software only on one (1) PalmPilot product. Otherwise, the Software  
and supporting documentation may be copied only as essential for  
backup or archive purposes in support of your use of the Software  
as permitted hereunder. You must reproduce and include all  
copyright notices and any other proprietary rights notices  
appearing on the Software on any copies that you make.  
NO ASSIGNMENT; NO REVERSE ENGINEERING  
:
You may  
transfer the Software and this License Agreement to another party if  
the other party agrees in writing to accept the terms and conditions  
of this License Agreement. If you transfer the Software, you must at  
the same time either transfer all copies of the Software as well as  
the supporting documentation to the same party or destroy any  
such materials not transferred. Except as set forth above, you may  
not transfer or assign the Software or your rights under this License  
Agreement.  
page 60  
PalmPilot Professional Handbook  
 
Modification, reverse engineering, reverse compiling, or disassembly  
of the Software is expressly prohibited. However, if you are a  
European Community (“EC”) resident, information necessary to  
achieve interoperability of the Software with other programs within  
the meaning of the EC Directive on the Legal Protection of Computer  
Programs is available to you from 3Com upon written request.  
EXPORT RESTRICTIONS  
: You agree that you will not export or  
re-export the Software or accompanying documentation (or any  
copies thereof) or any products utilizing the Software or such  
documentation in violation of any applicable laws or regulations of  
the United States or the country in which you obtained them.  
TRADE SECRETS; TITLE  
:
You acknowledge and agree that the  
structure, sequence and organization of the Software are the  
valuable trade secrets of 3Com and its suppliers. You agree to hold  
such trade secrets in confidence. You further acknowledge and  
agree that ownership of, and title to, the Software and all  
subsequent copies thereof regardless of the form or media are held  
by 3Com and its suppliers.  
UNITED STATES GOVERNMENT LEGEND:  
The Software is commercial in nature and developed solely at  
private expense. The Software is delivered as “Commercial  
Computer Software” as defined in DFARS 252.227-7014 (June 1995)  
or as a commercial item as defined in FAR 2.101(a) and as such is  
provided with only such rights as are provided in this License  
Agreement, which is 3Com’s standard commercial license for the  
Software. Technical data is provided with limited rights only as  
provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14  
(June 1987), whichever is applicable.  
TERM AND TERMINATION:  
This License Agreement is effective  
until terminated. You may terminate it at any time by destroying  
the Software and documentation together with all copies and  
merged portions in any form. It will also terminate immediately if  
you fail to comply with any term or condition of this License  
Agreement. Upon such termination you agree to destroy the  
Software and documentation, together with all copies and merged  
portions in any form.  
GOVERNING LAW:  
This License Agreement shall be governed by  
the laws of the State of California as such laws are applied to  
agreements entered into and to be performed entirely within  
California between California residents and by the laws of the  
United States. You agree that the United Nations Convention on  
Contracts for the International Sale of Goods (1980) is hereby  
excluded in its entirety from application to this License Agreement.  
Chapter 3: Reference  
page 61  
 
LIMITED WARRANTY; LIMITATION OF LIABILITY:  
All  
warranties and limitations of liability applicable to the Software are  
as stated on the Limited Warranty Card or in the product manual  
accompanying the Software. Such warranties and limitations of  
liability are incorporated herein in their entirety by this reference.  
SEVERABILITY:  
In the event any provision of this License  
Agreement is found to be invalid, illegal or unenforceable, the  
validity, legality and enforceability of any of the remaining  
provisions shall not in any way be affected or impaired and a valid,  
legal and enforceable provision of similar intent and economic  
impact shall be substituted therefor.  
ENTIRE AGREEMENT:  
This License Agreement sets forth the  
entire understanding and agreement between you and 3Com,  
supersedes all prior agreements, whether written or oral, with  
respect to the Software, and may be amended only in a writing  
signed by both parties.  
Palm Computing, Inc., a subsidiary of 3Com Corporation  
1565 Charleston Road  
Mountain View, California 94043  
(650) 237-6000  
page 62  
PalmPilot Professional Handbook  
 
Limited Warranty  
HARDWARE:  
Palm Computing, Inc., a subsidiary of 3Com  
Corporation (collectively, “3Com”), warrants to the original  
purchaser (“Customer”) that this product will be free from defects  
in workmanship and materials, under normal use, for one year from  
the date of original purchase from 3Com or its authorized retailer.  
If this product does not operate as warranted above during the  
applicable warranty period, 3Com may, at its option and expense,  
replace the defective product or part with a comparable product or  
part, repair the defective product or part, or, if neither replacement  
nor repair is reasonably available, refund to Customer the purchase  
price for the defective product or part. Proof of date of original  
purchase will be required. Replacement products or parts may be  
new or reconditioned. 3Com will warrant replaced or repaired  
products or parts and hardware upgrades to which Customer is  
entitled by agreement between Customer and 3Com for a period of  
ninety (90) days from shipment of such product, part or upgrade,  
or through the end of the original warranty, whichever is longer.  
All products or parts that are replaced become the property of  
3Com.  
Accessory products, as listed in the applicable 3Com catalog, are not  
covered under this Limited Warranty except for the PalmPilot  
Cradle, the PalmPilot Modem, PalmPilot cables, and memory  
upgrades. 3Com shall not be responsible for Customer’s software,  
firmware, information, or memory data contained in, stored on, or  
integrated with any products returned to 3Com for repair, whether  
under warranty or not.  
SOFTWARE:  
3Com warrants to Customer that the software  
programs licensed from it will perform in substantial conformance  
to the program specifications therefor for a period of ninety (90)  
days from the date of original purchase from 3Com or its authorized  
retailer. 3Com warrants the media containing software against  
failure during the warranty period. Proof of date of purchase will  
be required. No updates are provided. The sole obligation of 3Com  
with respect to this express warranty shall be (at the discretion of  
3Com) to refund the purchase price paid by Customer for any  
defective software products, or to replace any defective media with  
software which substantially conforms to applicable 3Com  
published specifications. 3Com makes no warranty or  
representation that its software products will meet your  
requirements or will work in combination with any hardware or  
applications software products provided by third parties, that the  
operation of the software products will be uninterrupted or error  
free, or that all defects in the software products will be corrected.  
Chapter 3: Reference  
page 63  
 
OBTAINING WARRANTY SERVICE:  
Customer must contact  
3Com’s Palm Computing, Inc. Technical Support or Customer  
Service within the applicable warranty period to obtain warranty  
service authorization. Dated proof of original purchase will be  
required. 3Com is not responsible for Customer products or parts  
received without warranty service authorization. In the United  
States, replacement products or parts will be shipped prior to  
receipt of the defective products or parts by 3Com, and repaired  
products or parts will be shipped as soon as reasonably practicable,  
which will be no later than thirty (30) days after receipt of the  
defective products or parts by 3Com. Repaired or replacement  
products will be shipped to Customer at 3Com’s expense. The  
repair and replacement process for products or parts in locations  
outside of the United States will vary dependent on Customer’s  
location.  
Products or parts shipped by Customer must be sent prepaid and  
packaged appropriately for safe shipment; obtaining insurance for  
packages is advisable. In the United States, if such products or parts  
are not shipped by Customer to arrive at 3Com within thirty (30)  
days from the date warranty service authorization is provided,  
Customer will pay 3Com the price of such product or part at the  
then-current published catalog price.  
WARRANTIES EXCLUSIVE:  
IF THIS PRODUCT DOES NOT  
OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE  
REMEDY FOR BREACH OF THAT WARRANTY SHALL BE  
REPLACEMENT OR REPAIR OF THE PRODUCT OR PART OR  
REFUND OF THE PURCHASE PRICE PAID, AT THE OPTION  
OF 3COM AND DEPENDENT UPON PRIOR  
AUTHORIZATION. TO THE FULL EXTENT ALLOWED BY  
LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE  
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER  
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR  
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,  
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES,  
TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS  
FOR A PARTICULAR PURPOSE, AND SATISFACTORY  
QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES  
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER  
LIABILITY IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR USE OF ITS  
PRODUCTS.  
3Com shall not be liable under this warranty if its testing and  
examination disclose that the alleged defect in the product does not  
exist or was caused by Customer’s or any third person’s misuse,  
neglect, improper installation or testing, unauthorized attempts to  
page 64  
PalmPilot Professional Handbook  
 
repair or modify, or any other cause beyond the range of the  
intended use, or by accident, fire, lightning, or other hazards or acts  
of God. This warranty does not cover physical damage to the  
surface of the product, including cracks or scratches on the LCD  
touchscreen. This warranty does not apply when the malfunction  
results from the use of this product in conjunction with accessories,  
other products, or ancillary or peripheral equipment and 3Com  
determines that there is no fault with the product itself. This  
warranty does not apply to the failure of the product or part due  
primarily to any communication service Customer may subscribe to  
or use with the product.  
LIMITATION OF LIABILITY. TO THE FULL EXTENT  
ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN  
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR  
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR  
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF  
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF  
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS  
ARISING OUT OF OR IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF  
3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED  
OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS  
LIABILITY TO REPLACEMENT OR REPAIR OF THE  
PRODUCT OR PART, OR REFUND OF THE PURCHASE  
PRICE PAID, AT THE OPTION OF 3COM. THIS  
DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE  
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL  
FAIL OF ITS ESSENTIAL PURPOSE.  
GOVERNING LAW:  
This Limited Warranty shall be governed by  
the laws of the State of California, U.S.A. Some countries, states, or  
provinces do not allow the exclusion or limitation of implied  
warranties or the limitation of incidental or consequential damages  
for certain products supplied to consumers or the limitation of  
liability for personal injury, so the above limitations and exclusions  
may be limited in their application to you. When the implied  
warranties are not allowed to be excluded in their entirety, they will  
be limited to the duration of the applicable written warranty. This  
warranty gives you specific legal rights which may vary depending  
on local law.  
Palm Computing, Inc., a subsidiary of 3Com Corporation  
1565 Charleston Road  
Mountain View, California 94043  
(650) 237-6000  
Chapter 3: Reference  
page 65  
 
Lotus Software License Agreement  
1. USE  
You must acquire one copy of the Software for each computer on  
which the software will be installed.  
2. RESTRICTIONS  
You may not alter, merge, modify or adapt the Software in any way  
including reverse engineering, disassembling or decompiling. You  
may not loan, rent, lease or license the Software to any copy.  
However, you may transfer the Software on a permanent basis  
provided you transfer the Software, this Software Agreement and all  
documentation and media and you do not retain any copies. Any  
transfer of the Software must include the most recent update and all  
prior versions. If the Software is demonstration and evaluation  
(“D&E”) software, you may not transfer the Software for commercial  
purposes.  
3. INTELLECTUAL PROPERTY RIGHTS  
All intellectual property rights in the Software and user  
documentation are owned by Lotus or its suppliers and are  
protected by United States and Canadian intellectual property laws  
(including patent, trademark and copyright laws), other applicable  
intellectual property laws, and international treaty provisions.  
Lotus retains all rights not expressly granted.  
4. LIMITED WARRANTY  
Lotus makes no warranty as to the operational performance of the  
Software and delivers it “AS IS.”  
ALL EXPRESS AND IMPLIED WARRANTIES WITH RESPECT TO THE  
SOFTWARE, INCLUDING BUT NOT LIMITED TO THE IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.  
The warranty and remedies set forth herein are exclusive and in lieu  
of all others, oral or written, express or implied. No Lotus dealer,  
distributor, agent or employee is authorized to make any  
modification or addition to this warranty. This warranty gives you  
specific legal rights, and you may also have other rights which vary  
from state to state.  
page 66  
PalmPilot Professional Handbook  
 
5. LIMITATION OF LIABILITY.  
Because software is inherently complex and may not be completely  
free of errors, it is your responsibility to verify your work and to  
make backup copies, and Lotus will not be responsible for your  
In no event will Lotus be liable for  
failure to do so.  
indirect, special, incidental, tort, economic, cover or  
consequential damages arising out of the use of or  
inability to use Lotus products or services, including,  
without limitation, damages or costs relating to the  
loss of profits, business, goodwill, data or computer  
programs, even if advised of the possibility of such  
damages. In no case shall Lotus’ liability for money  
damages exceed the amount paid by you for the  
Software out of which such claim arose. The foregoing  
limitations shall not apply to claims relating to death  
or personal injury which arise out of products deemed  
to be consumer goods under applicable law.  
Some states  
or provinces do not allow the exclusion or limitation of implied  
warranties or limitation of liability for incidental or consequential  
damages, so the above exclusion or limitation may not apply to you.  
6. U.S. GOVERNMENT RESTRICTED RIGHTS  
The Software and/or user documentation are provided with  
RESTRICTED AND LIMITED RIGHTS. Use, duplication or disclosure  
by the Government is subject to restrictions as set forth in FAR  
52.227-14 (June 1987) Alternate III(g)(3) (June 1987), FAR 52.227-  
19 (June 1987), or DFARS 52.227-7013 (c)(1)(ii) (June 1988), as  
applicable. Contractor/Manufacturer is Lotus Development  
Corporation, 55 Cambridge Pkwy., Cambridge, MA 02142.  
Chapter 3: Reference  
page 67  
 
Index  
A
Deleted  
messages in folder  
33  
purging messages  
34  
Activating Mail 6  
Address  
mail message 11  
Deleting  
B
messages 32  
service templates  
50  
Blind Carbon Copy  
13  
defining 14  
DNS 44  
Draft Messages 18  
C
Call Waiting  
E
disabling 39  
Calling Card  
use in phone  
settings 40  
Confirm Delivery 13  
Confirm Read 13  
Connecting  
service templates  
42  
Editing Unsent  
Messages 17  
F
File  
messages 19  
Filter  
defining custom 26  
high priority 28  
ignoring messages  
25  
mail option 24  
truncating  
to server or ISP 41  
Connection Type 43  
CSLIP 42  
D
messages 29  
Folders 20  
Date  
in message list 21  
page 68  
PalmPilot Professional Handbook  
 
desktop  
configuration 2  
H
draft messages 18  
edit unsent  
messages 17  
features 1  
filing messages 19  
filtering options 24  
folders 20  
HotSync options 23  
internet gateway 5  
menu commands  
30  
message list  
options 20  
messages 7  
password 4  
postoffice 4  
Header Information  
8
High Priority  
message filter 28  
HotSync  
filtering options 24  
options 23  
I
Idle Timeout 46  
Inbox 20  
Internet Gateway 5  
IP Address 42  
automatic setting  
45  
profile 3  
purge messages 34  
selecting  
L
Local HotSync 24  
Login Script 47  
application 3  
sending messages  
17  
show date 21  
synchronizing 6  
user name 4  
Menu Commands  
for mail 30  
M
Mail  
activating 3, 6  
address lookup 11  
custom filter  
settings 26  
deleting messages  
32  
for network 49  
Index  
page 69  
 
Messages 7  
address lookup 11  
bcc 13  
confirm delivery  
13  
confirm read 13  
confirmations 16  
creating 9  
deleting 32  
draft 18  
menu commands  
49  
password 37  
phone settings 38  
preferences 35  
primary DNS 44  
secondary DNS 44  
selecting service  
36  
user name 36  
editing unsent 17  
filing 19  
New  
messages 9  
font size 8  
header  
O
information 8  
in deleted folder  
33  
list options 20  
priority 13  
purging deleted 34  
sending 17  
show date 21  
signature 13  
sorting 22  
Outbox 20  
P
PalmPilot Desktop  
configuring mail 2  
Password 4  
for network 37  
Phone Settings 38  
call waiting 39  
using calling card  
40  
truncating 29  
Postoffice 4  
PPP 42  
Preferences  
network settings  
35  
N
Network  
connecting 41  
connection type 43  
idle timeout 46  
login script 47  
Primary DNS 44  
page 70  
PalmPilot Professional Handbook  
 
Priority 13  
setting 14  
Profile 3  
Purge  
deleted messages  
34  
message list 22  
T
Truncate 29  
U
User Name 4  
for ISP 36  
R
Remote HotSync 24  
S
Secondary DNS 44  
Selecting  
application for  
mail 3  
Sending Messages  
17  
Service  
selecting for  
network 36  
Service Templates  
42  
deleting 50  
details 42  
Show Date 21  
Signature 13  
adding 15  
Size  
message font 8  
SLIP 42  
Sort  
Index  
page 71  
 

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